Intro to Jira Service Desk (Server Version)
Train your staff! Jira Service Desk takes support to the next level with queues, SLAs, a simple customer portal, and integration with Confluence as a knowledgebase. In this course, you’ll learn all about Jira Service Desk and how to create requests so you can get the help and support you need.
Security policy (edit with Customer reassurance module)
Delivery policy (edit with Customer reassurance module)
Return policy (edit with Customer reassurance module)
Please allow 48 hours to prepare your courses. We'll send an email when your training is ready. Need access immediately? Purchase directly from training.jirastrategy.com.
Jira Service Desk is a great compliment to Jira. In this course, you’ll learn all about Jira Service Desk and how to create requests so you can get the help and support you need.
- how to use the customer portal,
- how to properly create a request,
- how to approve requests,
- best practices,
- and how to view and change your profile options.
This course is for anyone new to Jira Service Desk. I made it basic so you can start requesting help immediately. Check out my intermediate, advanced, and Service Desk Agent courses for a deeper look at all the features. Also, this course is for users of the Server version. Have Cloud? Check out the “Intro to Jira Service Desk (Cloud Version)” instead.
Duration: 19 minutes
You’ll earn a certificate of completion to add to your portfolio or resume.
Impress your friends and colleagues. One or more Training for Jira® certs will look fabulous on your cube wall!
- Online Course